FAQs

We make checkout simple and secure. We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also pay with PayPal, Shop Pay, Apple Pay, and Google Pay. Customers can also apply for a "Terms Account".

We accept returns within 90 days of receipt on most standard filters. Custom and Exact Filters are covered by our Filter Fit Guarantee but are not eligible for refund. For full details, please see our Return Policy.

Yes — changes or cancellations can be made within 24 hours of placing your order. Please contact our support team as soon as possible to request an update.

Absolutely. We specialize in custom and exact filters made to your specifications. Just select “Custom Size” products or contact our team for help creating the right fit.

Once your order is placed, you’ll receive an order confirmation email. When your order ships, you’ll receive another email with tracking information so you can follow it to your door.

Yes. Most of our filters are sold by the case, making it easier to keep stock on hand and ensuring the best value per filter.

Yes. We work directly with commercial facilities, schools, healthcare providers, and government institutions. For large or recurring orders, contact us for personalized support.

We carry a full range of commercial and residential HVAC filters, including pleated filters, spun glass/basic filters, washable filters, extended surface filters, bag filters, HEPA filters, and custom or exact-size filters.

MERV (Minimum Efficiency Reporting Value) measures how effectively a filter captures particles. Lower MERV (1–4) allows maximum airflow and basic protection. Mid-range MERV (8–11) balances efficiency with system compatibility. Higher MERV (13+) captures finer particles for improved indoor air quality but should only be used if your system can handle the airflow resistance.

Yes, we offer washable filters designed for long-term use. These can be rinsed, dried, and reused, helping reduce waste and long-term costs.

Most filters are labeled with a nominal size (such as 20x25x1). If not, measure the opening where the filter fits. We recommend measuring both length, width, and depth to the nearest 1/8”. When in doubt, contact our team for assistance.

Yes. Whether you need filters for a home HVAC system, an office building, a school, or a hospital, HVAC Filter Solutions provides options for every application.

Yes. We carry specialty filters including HEPA, ULPA, and high-MERV products for facilities that require advanced air quality solutions.

Shipping is free on all orders within the contiguous United States. There are no minimums and no hidden fees.

Most orders arrive in 3–10 business days. Lead times vary by product type and availability, but estimated delivery dates are displayed during checkout.

Orders are shipped from the production facility closest to your location to reduce delivery times and minimize the risk of damage.

Yes, but shipping fees apply. Please contact us for an accurate quote.

In many cases, yes. Contact our support team before placing your order to confirm availability and pricing.

We currently ship within the United States and to Canada only. Canadian orders may have slightly longer lead times due to customs.

Once your order ships, you’ll receive a confirmation email with tracking details. You can use the tracking number to follow your shipment’s progress online until it arrives.

We accept returns within 90 days of receipt on most standard filters. Custom and Exact Filters are covered by our Filter Fit Guarantee but are not eligible for refunds.

Contact our support team at support@hvacfiltersolutions.com or call 866-469-8556 to request a Return Merchandise Authorization (RMA). Once approved, we’ll provide instructions for sending your filters back.

If the return is due to a defect or our error, return shipping is covered. For other returns, customers may use their own carrier or request a prepaid label at our discounted rate, which will be deducted from the refund.

Yes, most standard filters can be exchanged for a different size or MERV rating. Custom and Exact Filters are only eligible under our Filter Fit Guarantee.

Returns not pre-approved or involving two or more different products may be subject to a 25% restocking fee.